Practice reopening guide 

Our community has been through a lot over the last few months. While many things have changed, one thing has remained the same: our commitment to your safety.

We have been providing telephone and video consultations over the past 10 weeks but we realise that not all dental emergencies can be managed with antibiotics and pain killers. Some of you have not been able to access the NHS urgent care centres or they have been unable to treat your emergency. We are reopening for all dental care on 8th June.

You will see some changes when it is time for your next appointment. We made these changes to help protect our patients and team.

Before attending the practice:

  • You will only be seen if you have updated your medical history 2 days before

  • We will carry out a pre-attendance assessment on the phone

  • We would recommend that patients in high-risk and extremely high-risk groups delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear. To find out whether you are in a higher or very high-risk group please see the link

  • When travelling to the practice, we would recommend that you limit your close contact with other members of the public as far as possible. If you are able to drive or be driven and picked up by somebody with whom you live, this would be ideal. Alternatively, walk or cycle to the practice.

  • Please attend alone if possible (unless a child or vulnerable adult).

  • Try not bring any unnecessary bags or belongings with you. Any bags/phones will be put into a closed box in the surgery.

  • Please attend punctually at the time of your appointment and avoid waiting in the practice unnecessarily. Appointments will be managed to allow for social distancing between patients.

  • Visit the bathroom BEFORE coming to the practice, you will have access to the usual toilet facilities but with enhanced cleaning regime it would really help us if you only used the hand basin.

  • We will attempt to complete treatments to avoid second visits and to reduce your travel.

Arriving at the practice:

  • Your temperature will be taken (contactless). Should this be above the normal range, then we will ask to re-schedule your appointment.

  • We will ask you to hand sanitise, pre-rinse with an anti-COVID disinfecting oral rinse for 30 secs and will give you your own face mask to wear on attendance to protect you and us.

  • After your contactless temperature is taken, you will also have the opportunity to take a ten minute Antibody test, MHRA registered, to determine your SARS-CoV-2 antibody status at a reduced cost of £99. The test is 98% accurate.

  • Our team is going to be wearing additional personal protective equipment (PPE). Rest assured, behind the mask, eyewear, faceshield and gown are the same friendly people you have trusted with your dental care in the past.

  • Seating in the reception area is limited and has been arranged for your safety and so that it complies with the Government’s social distancing guidelines.

  • No cash payments will be accepted. Payment is accepted by credit card, debit card via Chip and Pin, via Apple or Android pay or BACS / bank transfer prior to the appointment. Please note we are no longer able to send accounts for treatment, all patients will be required to pay in full for their treatment on the day, or before should they wish.

  • All future appointments will be made and confirmed by email or telephone to limit your time spent at reception.

Despite the screen and enhanced PPE, you will still see our comforting smiling faces.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.

To make an appointment, please call us on 020 7935 9233. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back.

Measures to keep both you and our team safe during COVID-19

  1. Patient pre-screening Before your appointment you will be sent a questionnaire and be asked about COVID-19 symptoms and you risk group.

  2. Emergency and pain appointments We will triage you to make sure the most urgent are seen first. Please come alone to your appointment unless you need a parent or guardian as a chaperone.

  3. Online consultation to save you having to travel to see a dentist, we will be offering video and telephone consultations.

  4. Temperature check Digital touchless thermometer on arrival. Our clinicians will also have a COVID-19 antibody test weekly.

  5. Social distancing Social distancing will be enforced everywhere except the treatment rooms. We will be staggering our appointments to minimise the number of people at our practice at any one time.

  6. Hand sanitiser and facemasks On entering the building, you will be directed to wash your hands, use an antiviral mouthwash and then be given a mask (which you can take home afterwards)

  7. Arrive on time We appreciate if you arrive on time as you will be escorted directly to the treatment room.

  8. Team personal protective equipment The clinical team will wear masks, gloves and face shields at all times.

  9. Contactless payments We accept apple pay, android pay and BACS payments.

  10. Virtual Reception Appointments booked online or by phone only.